NURSE TRIAGE
During regular office hours, our well-trained nursing staff is available to assist with questions about routine infant and child care, common symptoms, over-the-counter medications, and expected vaccine reactions. For non-urgent nursing concerns, please leave a message including your name and phone number, your child’s name and age, the reason for your call, and the best time to reach you. For the fastest non-urgent response, we encourage you to send a message through the patient portal with this information. If you believe your child has a more serious medical concern that may require a same-day appointment, please contact our reception team directly to schedule an evaluation.
PHYSICIAN CALLBACKS
Our doctors are eager to answer your questions and concerns but cannot be interrupted during patient visits, and most often will return calls at lunch time or late in the day. For non-urgent matters, return calls may take several days. If you have not heard back from the doctor, speak with the triage nurse who can often expedite a response to your questions.
